Return & Refund Policy

90-Day Money-Back Guarantee

You have 90 days from the date your order is delivered to try the product.

This product is designed to be used consistently to experience its benefits. If you have used the product consistently but do not feel that you have experienced sufficient results, you may request a full refund by returning the product within 90 days of receiving your order.

How to Request a Refund

If you would like to request a refund, please email osada_sora@outlook.com with your order number within 90 days of receiving your order.

After reviewing your request, we will provide you with instructions for returning the product. Products covered by the Money-Back Guarantee must generally be returned in order to receive a refund. Return shipping costs are the responsibility of the customer, except in cases of defective, damaged, or incorrect items.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at osada_sora@outlook.com.

After reviewing the issue, we will provide a replacement or other appropriate resolution at no additional cost to you.

Refunds

Once your refund has been approved, the refund will generally be issued to your original payment method within 10 business days.

Please note that your bank or card issuer may require additional time for the refund to appear on your account.

If more than 16 business days have passed since your refund was approved and you have not received it, please contact us at osada_sora@outlook.com.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us by email.

We will review your request and provide instructions for an exchange. You do not need to place a new order to receive a replacement.

Questions

If you have any questions about our Return & Refund Policy, please contact us at osada_sora@outlook.com.