Privacy policy
Privacy Policy
Last updated: May 28, 2026
FlowLab operates this store and website (including all related information, content, functionality, tools, products and services) and provides you with a curated shopping experience (the "Service"). FlowLab is powered by Shopify, which enables us to provide you with the Service. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Service, or otherwise contact us.
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymous or de-identified information. Depending on how you use the Service, where you are located, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact Information: Including your name, address, billing address, shipping address, phone number, and email address.
Financial Information: Including credit card, debit card, financial account numbers, payment information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related details.
Account Information: Including username, password, security questions, and preferences.
Transaction Information: Including products you have viewed, added to your cart, added to your wishlist, purchased, returned, exchanged, or cancelled, as well as your past transaction history.
Communications with Us: Including information contained in your communications with us, such as when you contact customer support.
Device Information: Including information about your device, browser, and network connection, IP address, and other unique identifiers.
Usage Information: Including information about your interactions with the Service, such as how and when you access it and how you navigate through it.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you: When you create an account, visit or use the Service, contact us, or otherwise provide your personal information.
Automatically through the Service: From your device when you use our products or services or visit our website, and through cookies and similar technologies.
From our service providers: When we engage them to provide certain services or collect or process personal information on our behalf.
From our partners and other third parties.
How We Use Your Personal Information
Depending on how you interact with us and the services you use, we may use your personal information for the following purposes:
Providing, Customizing, and Improving the Service: We use your personal information to provide the Service, including fulfilling contracts with you, processing payments, fulfilling orders, remembering your preferences, sending account-related notifications, processing purchases, returns, exchanges and other transactions, creating and maintaining your account, arranging delivery, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or mail, and showing you personalized online advertising on the Service and other websites based on your past purchases, items added to your cart, and other use of the Service.
Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, and respond to potentially fraudulent, illegal, dangerous, or malicious activity.
Communicating with You: We use your personal information to provide customer support, respond to you promptly, provide effective service, and maintain our business relationship with you.
Legal Purposes: We use your personal information to comply with applicable laws, respond to legitimate legal processes including requests from law enforcement and government agencies, participate in and investigate civil discovery and litigation, and investigate and enforce potential violations of our Terms of Service and policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy, including:
Shopify and vendors and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
Business and marketing partners who provide marketing services and deliver advertising to you. For example, we use Shopify to support personalized advertising across various merchants and websites in partnership with third-party services. Our business and marketing partners use your information in accordance with their own privacy policies.
When you direct, request, or consent to the disclosure of certain information to third parties, such as for shipping a product or using social media widgets or login integrations.
Our affiliates or other companies within our corporate group.
In connection with business transactions such as mergers or bankruptcies, to comply with applicable legal obligations, to enforce applicable Terms of Service and policies, and to protect and defend the Service and our rights, as well as the rights of users and others.
Our Relationship with Shopify
The Service is hosted by Shopify, which collects and processes personal information related to your access and use of the Service in order to provide and improve the service to you. Information you submit to the Service may be transmitted and shared with Shopify and third parties, which may be located in countries other than your country of residence, for the purpose of providing and improving the service to you.
To learn more about how Shopify uses your personal information and the rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.
External Websites and Links
The Service may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites or the accuracy, completeness, or reliability of information found on them.
Children's Data
The Service is not directed at children, and we do not intentionally collect personal information from minors under the applicable age of majority in your jurisdiction. If your child has provided us with personal information and you are their parent or guardian, please contact us using the information below to request deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we have "shared" or "sold" personal information of individuals under 16 years of age as defined under applicable law.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information.
The length of time we retain your personal information depends on various factors, including maintaining your account, providing the Service, complying with legal obligations, resolving disputes, and enforcing applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may only apply in certain circumstances. Where applicable law permits, we may decline your request.
Right to Access / Right to Know: You may have the right to request access to the personal information we hold about you.
Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
Right to Correction: You may have the right to request that we correct inaccurate personal information we hold about you.
Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and subject to exceptions, to request that we transfer it to a third party.
Managing Communication Preferences: We may send you promotional emails from time to time. You can opt out at any time by using the unsubscribe option in the email. Even if you opt out, we may still send you non-promotional communications, such as important notices about your account or orders.
You will not be discriminated against for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. You may also designate an authorized agent to exercise rights on your behalf, subject to proof of authorization.
Complaints
If you have concerns about how we handle your personal information, please contact us using the information below. Depending on where you live, you may have the right to appeal our decisions or lodge a complaint with your local data protection authority.
International Transfers
Please be aware that your personal information may be transferred, stored, and processed outside of your country of residence.
Where we transfer personal information outside of the European Economic Area (EEA) or the United Kingdom, we do so using recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent mechanisms issued by the relevant UK authority, unless the destination country has been recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on this website with an updated "Last Updated" date, and we will provide notice as required by applicable law.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at osada_sora@outlook.com or by mail at: 温水1991-1 アンリツファミリエ温水406, 厚木市, JP-14, 243-0033, JP